• First step is to go to our website https://popcornclothing.com/
  
  
• You can use our Search function on top of the page to look for your favorite movies, series and video games licenses, we have more than 3000 clothing items so you will find what you seek!
  
  
• Our most popular and new products are displayed on the main page, so you can also browse products by collection and use our tag system to narrow your search (by genre, by color, by size...).
  
  
• Once you have found the items you want, select the color and the size and click on Add to Cart. If you're satisfied with buying only one product, you can also click Buy with Paypal to proceed faster, it will let you pay by Credit Card or with your Paypal wallet and complete your order instantly.
  
  
• If you're satisfied with the items in your shopping bag, click Checkout to complete your order.
  
  
• Then proceed for payment and shipping.

If you want to change color or size for your order, you have 48 hours to contact us at contact@popcornclothing.com and we will update your order instantly!

We accept payment by :

• Debit/Credit card
• Paypal wallet
• Apple Pay
• Google Pay

Sometimes, our payment processors block legitimate payments because their system block payments for security reasons. If it happens, try again using a different option:

If you used classic Credit Card payment, click on Pay with Paypal and use either your Credit Card or your Paypal wallet.

If it still doesn't work, your bank is probably blocking the transaction so you'll need to contact them.

You can cancel your order by contacting us at contact@popcornclothing.com in the 48 hours after you placed your order.

You will need to make a separate order altogether.

We are terribly sorry about that! Please contact us at contact@popcornclothing.com with your tracking number and explain us the situation so we can fix it as soon as possible.

Please contact us at contact@popcornclothing.com with your full name and e-mail adress so our customer service can help look through for your order.

We are terribly sorry about that! Please contact us at contact@popcornclothing.com with your tracking number and explain us the situation so we can fix it as soon as possible.

We are terribly sorry about that! Please contact us at contact@popcornclothing.com with your tracking number and explain us the situation so we can fix it as soon as possible.

You can change the adress until we ship the item, please contact us at contact@popcornclothing.com so we can update your order immediately.

Orders are processed and shipped after 3 to 5 business days.

It is best to use an adress in which you wish to receive the items or have a person ready to accept the parcel.

Putting an item in your cart doesn't hold or reserve that item for you. Until you proceed to checkout and make payment, that item will still be available to other buyers.

To check on your order number, once you've made a purchase the page will direct you back to your orders and your order will be displayed on top of the page. An e-mail with your order number will also be sent to you once you've made your order.

Please contact us at contact@popcornclothing.com with your full name and e-mail adress so our customer service can help look through for your order.

Please contact us at contact@popcornclothing.com with your full name and e-mail adress so our customer service can help look through for your order.

We perform stringent quality stock checks and if your item is the last piece available that failed our checks, we will notify you through email. If this happens, we may ask you to either change your items with another color, another product or if you are willing to wait until stock arrives*.

*Arrival estimation for the stocks will be informed through email

After check out, you may select your payment method.

We accept payment by :

• Debit/Credit card
• Paypal wallet
• Apple Pay
• Google Pay

Refund will be done according to the customer's original payment method, however it will be based on case to case basis.

Refund via Online Banking will take 5-7 working days.

CREDIT CARD INFORMATION STORAGE

All Credit Cards are securely encrypted and stored with our gateway Cybersource, which is subordinate company by VISA. This gives a secondary layer of protection for customers' credit card information.

CVV

Once payment is succesful, an automated email confirmation will be sent to you. Kindly check your spam and junk folder as well. If there is no email received, kindly contact us at contact@popcornclothing.com so we can check further and help fix the issue.

Your items will be shipped after 3 to 5 business days.

Shipping is FREE everywhere in the world!

In the UK and the US, shipping takes 5 to 7 business days on average to get to destination.

1 week in the UK and the US.

3 weeks in other countries.

We will send you automatically your tracking number and tracking link by e-mail once your items are shipped out so you can follow your order live.

You can also check it on our website, click Track My Order in our main menu and you will be able to track your order using your order number and the email adress you used.

If your orders have passed the delivery time frame or if you still haven't received your tracking number, please contact us at contact@popcornclothing.com so we can check back on your order.

If this happens, it usually means that the tracking is still pending as we have just shipped it out on the day you received your tracking link and therefore, it still has not been updated by the carrier. When this happens, please wait 2 to 3 business days for it to be updated. If the tracking link is still not updated, please contact us and we will help you look into it.

If this happens, usually the carrier will send your parcels to a certain hub where they will then distribute it again to the right place where your parcel should be sent. If you didn't see any update for too long, please contact us so we can look into it.

First, try to contact your local post office or the carrier with your tracking number. If it doesn't help, contact us so we can help you inquire further.

If this happens, it usually means the carrier made a mistake and delivered it to an adress which is close from your adress. Please contact your local post office with your informations, and check with your neighbors and house guards if you have one. If it doesn't help, contact us and we'll help you inquire further.

Please contact us at contact@popcornclothing.com so we can check what's going on with your order.

We are currently using UPS and USPS, depending on the location.

Yes, you can until the product is shipped. Please contact us at contact@popcornclothing.com so we can update your order immediately.

Yes, there will be a slight delay as we only work on business days. Especially for peak season, shipping can take a bit longer than usual. We hope our customers will understand the situation during these times, and please be patient for your items to be delivered to you.

Yes, you may. If you happen to receive a faulty item, please contact us at contact@popcornclothing.com with a picture of your product so we can exchange it for you.

If you happen to receive the wrong item, please contact us at contact@popcornclothing.com with a picture of the product you received. We'll then proceed to exchange it for you.

Once received, it will take us 1 to 3 business days to process the parcel. We will update you by email once the process is complete.

Please contact us at contact@popcornclothing.com so our customer service can fix that issue for you.

For items that arrive to you in the wrong condition - incorrect size, printing problem, etc-, you are eligible for both no question asked. You can either get a full refund or another product of the same price free of charge. We do not accept refund requests due to change of mind.

Should there be any cases that doesn't fall in the above category, please contact us at contact@popcornclothing.com. All return and refund request will be subjected for review and approval.

Unfortunately, we only offer normal time delivery through UPS or USPS (with Free Shipping). However, you can contact us at contact@popcornclothing.com and explain to us your reasons and we will do out best to ship it as fast as possible on our side.

You may check our sizing chart here : Sizechart.

Some items are restockable. Whenever we get a restock, we will update the items back at the online webstore. So, it's good to check frequently.

Unfortunately, we are unable to do so.

All our sales and promotions are limited in time and usually are only on for a week. If you see the products are on sale, take advantage of it while it lasts!